Frequently Asked Questions
1. What types of products do you offer?
At The Reach Hub, we specialize in a wide selection of home décor and garden décor items. From stylish indoor accents to outdoor garden pieces, our products are carefully curated to add beauty and personality to your living spaces.
2. Where do you ship to?
We currently ship throughout the United States. Unfortunately, we are not able to offer international shipping at this time.
3. How long will it take to receive my order?
Once your order is placed, please allow 1-3 business days for processing. Shipping times vary based on location, but you can expect to receive your order within 5-8 business days. We’ll send you tracking information as soon as your package is on its way.
4. What are your shipping costs?
we offer free shipping; please check our Shipping Policy for details.
5. Do you offer returns or exchanges?
Yes, we offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving it. Please make sure the item is unused and in its original packaging. For more information, refer to our Return Policy page.
6. How can I contact customer support?
Our support team is here to help! You can reach us by phone at +1 (423) 449-9364 or via email at support@thereachhub.com. We’re available Monday through Friday, 9:00 AM to 5:00 PM (MST).
7. Can I change or cancel my order after it’s been placed?
We process orders quickly, so if you need to make a change, please contact us as soon as possible. We’ll do our best to accommodate changes or cancellations before the order ships. Once shipped, orders can no longer be modified.
8. Do you offer gift cards?
Yes, we offer gift cards in various denominations. These make a great gift for friends and family who love decorating their homes and gardens. Gift cards are delivered via email and contain instructions on how to redeem them at checkout.
9. Is my payment information secure?
Absolutely. We take security very seriously and use industry-standard encryption to protect your payment details. Your personal and payment information is always kept safe and secure.
10. How can I stay updated on new products and promotions?
Sign up for our newsletter to receive the latest updates on new arrivals, special offers, and more. You can also follow us on social media for exclusive insights and tips on home and garden décor.